Iseehear Inc. - Health Status Check

Emergency Planning and Preparedness

Here is how YOU can Prepare

1. Preparations for Working from Home or Remotely

    1.1. Develop contingency plans: Ensure that colony management responsibilities are shared between teams and ensure you put contingency plans in place in case key personnel get sick.

      Here is our suggestion to handle rotating teams.
      Many labs and animal care departments have adopted the strategy of having rotating teams go to the animal facility to take care of the animals and manage the colonies. Having these kinds of tag teams helps to ensure physical distancing as well as making sure teams don’t burn out.

      SoftMouse.NET Tip: You can temporarily allow for relaxed permission settings on your account to ensure the right people have the edit capability they need to make updates to the records.
      Have your SoftMouse.NET admin make the necessary changes to the access permissions on the account OR contact our support team for assistance with this.

    1.2. Back up your data: Have a back-up strategy and remember to do it: All important files should be backed up regularly. Automated personal backup: If you would like to receive an automated back up of your data by email either weekly or monthly, please contact our support team and we will gladly assist you with setting this up.

    1.3. Ensure your Wi-Fi connection is secure.

    1.4. Use strong passwords: It is important to ensure that all accounts are protected with strong passwords.

    1.5. Ensure anti-virus is installed and fully updated.

    1.6. Check all security software is up to date: Privacy tools, add-ons for browsers and other patches need to be checked regularly.

    1.7. Lock your screen if you work in a shared space.

    1.8. Make sure you are using a secure connection to your work environment.

    1.9. Look out for phishing emails and unsecure websites

    1.10. Ensure adequate support in case of problems.

    1.11. Establish procedures to follow in the event of a security incident.

Here is how WE are Prepared

2. Service Disruption Plan of Action

    2.1. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond five (5) minutes, then the IT-Security Team will inform our cutomers of this situation. We will post status updates on the Health Status Check Dashboard page.

    2.2. In the event of a security incident, network outage, cyberattack, data breach or some type of service distruption, please visit our Health Status Check Dashboard located on the page for updates, information and instructions.

    2.3. In the event of any type of service distruption occurrence, the Iseehear Inc. IT-Security Team logs and prioritizes the service distruption according to its severity and all service distruption notifications will be posted and archived on the Iseehear Health Status Check Dashboard.

    2.4. The Health Status Check Dashboard will be updated regularly so as to keep the customers informed on the status of the incident and the steps being taken to resolve the incident. Once the incident has been resolved, the customers will be informed via the Health Status Check Dashboard.

    2.5. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond sixty (60) minutes, then the IT-Security Team will inform our cutomers of this situation and deploy the cloud application along with a backed-up copy of the customer data to the Research Continuity Environment.

    For example, in the event that there is a service disruption affecting SoftMouse.NET lasting longer than 60 minutes, then these steps will be taken:

      2.5.1. The Research Continuity Environment will be deployed: With a clean SoftMouse.NET application. With a backed-up copy of the customer data.

      2.5.2. Customers will be informed on how to access SoftMouse.NET in order to continue with their research activities.

    Read more about the Research Continuity Environment

    Please visit the Iseehear Health Status Check Dashboard    Iseehear Health Status Check Dashboard

Iseehear Inc. Life Sciences
Canada - USA - Belgium (EU) - Singapore (Asia Pacific)
Head Office: 250 University Avenue Suite 200 M5H 3E5 Toronto, Ontario Canada

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