Service Disruption Plan of Action

1. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond five (5) minutes, then the IT-Security Team will inform our cutomers of this situation. We will post status updates on the Health Status Check Dashboard page.

2. In the event of a security incident, network outage, cyberattack, data breach or some type of service distruption, please visit our Health Status Check Dashboard located on the IseehearHealth.com/status page for updates, information and instructions.

3. In the event of any type of service distruption occurrence, the Iseehear Inc. IT-Security Team logs and prioritizes the service distruption according to its severity and all service distruption notifications will be posted and archived on the Iseehear Health Status Check Dashboard.

4. The Health Status Check Dashboard will be updated regularly so as to keep the customers informed on the status of the incident and the steps being taken to resolve the incident. Once the incident has been resolved, the customers will be informed via the Health Status Check Dashboard.

5. In the event the Iseehear Inc. IT-Security Team concludes that the service disruption will last beyond sixty (60) minutes, then the IT-Security Team will inform our cutomers of this situation and deploy the cloud application along with a backed-up copy of the customer data to the Research Continuity Environment.

For example, in the event that there is a service disruption affecting SoftMouse.NET lasting longer than 60 minutes, then these steps will be taken:


5.1. The Research Continuity Environment will be deployed:


5.1.1. With a clean SoftMouse.NET application.

5.1.2. With a backed-up copy of the customer data.


5.2. Customers will be informed on how to access SoftMouse.NET in order to continue with their research activities.



Read more about the Research Continuity Environment



Please visit the Iseehear Health Status Check Dashboard    Iseehear Health Status Check Dashboard